National Trust Recruitment – Visitor Experience Team Leader

Job Description:

You’ll engage with all our visitors to inspire support through fundraising and membership, helping our visitors have the best experience possible.

Job Responsibilities:

• You’ll be using your creativity and communication skills to inspire and motivate your team of staff and volunteers to perform at their brilliant best.
• You’ll have supervisory responsibility for the Welcome Team working with the Welcome Manager to ensure high performance.
• You’ll have responsibility for the day to day operation of the welcome building and car park, ensuring the delivery of the highest standards of service, presentation and visitor experience.

Job Requirements:

• Experience of inspiring and motivating through coaching and role modelling
• Excellent communication skills, both verbal and written
• Understanding of the aims and ethos of the National Trust
• Experience of working to multiple deadlines and managing own workload
• Is hard working and a committed and a team player
• A flexible customer focused approach, with exceptional standards of customer service
• Strong IT skills and knowledge of relevant Health & Safety procedures
• Outstanding organisation and planning skills, and a good eye for detail
• Excellent people skills, enabling strong relationships, both externally and internally
• Proven record of achieving multiple targets and budgets

Job Details:

Company: National Trust

Vacancy Type: Full Time

Job Location: Royston, England, United Kingdom

Application Deadline: N/A

Apply Here

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