Heathrow Jobs Near Me – Senior Account Manager Retail Services

Website Heathrow

Job Description:

Responsible for a number Retail and Service Accounts across all 4 terminals. The primary function of the Senior Account Manager is the relationship management, business planning and negotiation of commercial agreements with brands and suppliers to maximise sales revenue and income contribution, at the same time as meeting the needs of passengers at Heathrow. This role will also have one direct report.

Job Responsibilities:

  • Identifying new opportunities with new and existing partners to enhance the passenger experience and at the same time income to Heathrow
  • Leading business planning activities, highlighting and delivering opportunities to enhance business performance
  • Agreeing commercial terms and negotiating contracts with new retail partners and service suppliers at Heathrow. Then continuously reviewing retailer and supplier performance against sales revenue and service level targets and re-negotiate contracts accordingly
  • Building relationships with internal and external partners so that sales and income can be maximised
  • Managing partners, within the parameters of service levels agreements, to ensure operational standards achieve the required standards

Job Requirements:

  • Proven influencing skills in a commercial and/or operational environment
  • Strong financial and analytical skills
  • Proven experience in commercial roles at a senior level including contract management and negotiations at Director level
  • Knowledge of terminal operations, regulatory process, Heathrow’s Development team / processes
  • Strong relationship management and stakeholder management
  • Exposure to store openings/ launching shopping services
  • A knowledge of the generic development and project management processes would be desirable
  • Experience of Health and Safety regimes
  • Knowledge of and experience in generating commercial income through retail space management
  • Knowledge or understanding of technical and engineering processes

Job Details:

Company: Heathrow

Vacancy Type: Full Time

Job Location: London, England, United Kingdom

Application Deadline: N/A

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