American Airlines Careers – Customer Service Agent

Job Description:

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Job Responsibilities:

• Interprets government rules and requirements for domestic and international travel or cargo shipments.
• Provides for safe travel.
• Is self-motivated and requires minimal supervision.
• Due to flight operations Customer Service Agents work shifts that include irregular and/or extended hours, weekends and holidays.
• May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions.
• Protects company property and revenue.
• May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers.
• Provides assistance to distressed passengers and customers.
• Meets and dispatches aircraft within established times.
  Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks.
• Uses organizational skills to perform multiple tasks within a limited time period.
• Provides assistance with passenger check-in and cargo acceptance.
• Depending on airport location this position may work in various weather conditions.
• Follows internal/external policies and procedures.
• Promotes and sells air travel to the traveling public or freight forwarders.
• Responds and assists during security and emergency situations.

Job Requirements:

• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Bilingual language skills required in some locations
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
• Applicable valid driver’s license as required by local authorities
• Previous face to face Customer Service experience
• Working knowledge of Sabre or any other Passenger Service System
• High school diploma or GED or international equivalent
• Working in a fast pace environment
• Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
• Must be authorized to work in the U.S.

Job Details:

Company: American Airlines

Vacancy Type: Full Time

Job Location: SeaTac, Washington, US

Application Deadline: N/A

Apply Here

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