Work for Uber – Customer Success Coordinator

Website Uber

Job Description:

Customer Service is our focus, and as a Customer Success Coordinator you will be the front line to our customers, solving the service needs of our customers and transportation partners.

Job Responsibilities:

  • Maintains a collaborative and professional work relationship with all team members
  • Serve as a partner to our Customer Success Leads by anticipating challenges and presenting solutions to support Uber Freight’s business objectives and addressing invoice issues related to accessorial/line haul charges
  • Schedule orders and update load information as requested by our customers
  • Providing timely responses to customers and owning all tasks such as: Zendesk, Gmail, Scheduling, Inbound Phone Support, Live Chat, Load
  • Board Maintenance, Slack, and future support tools.
  • Show your growing abilities through daily/weekly/monthly response time metrics and other key SLA’s set forth by the Operations Manager
  • Act as the liaison between internal Uber Freight teams
  • Build processes and SOP’s to transfer vertical tasks to our BPO partners
  • Perform day-to-day operations for customers along with other duties as assigned

Job Requirements:

  • Self starter with strong work ethic, a teamwork mindset, and excellent written skills
  • Efficient, well organized, and able to handle a variety of duties simultaneously
  • Prior logistics/freight experience
  • Bachelor’s degree
  • 1+ year of experience in customer service, operations, account management, or similar functions
  • Ability to balance attention to detail with swift execution
  • Computer proficiency

Job Details:

Company: Uber

Vacancy Type: Full Time

Job Location: Chicago, IL, US

Application Deadline: N/A

Apply Here