WH Smith Jobs – Counter Manager

Website WHSmith

Job Description:

Are you an influential leader looking to play a key role in your branches success? We are looking for outstanding individuals used to working to challenging business objectives and managing budgets to join our team. Reporting into the Store Manager, you will be looking after a team where you will have previous experience of managing performance, from appraisals through to disciplinary.

Job Responsibilities:

  • Work closely with the Store Manager to identify cost saving measures and sales opportunities through analysis of the Profit & Loss statement
  • Ensure the branch is fully compliant with all current legislation and POL compliance and training requirements.
  • Drive the team to achieve both individual and branch targets including sales, shrink, waste, cash loss and staff costs
  • Ensure all staff deliver a professional, friendly service to all customers
  • Create a customer service led culture which is always striving to improve performance
  • Maximise opportunities to drive sales and increase footfall
  • Support the Store Manager with employee lifecycle from recruitment to appraisals, training and disciplinary procedures.
  • Play an active role in the branch with the team

Job Requirements:

  • Leading by example and setting high standards for your team
  • Working knowledge of profit & loss accounts
  • Experience in supporting delivery of store objectives, including maximising sales and controlling shrink
  • Coach and mentor the team to improve performance
  • Previous experience of working to and achieving demanding targets within tight budgets
  • Proven retail experience in a management role

Job Details:

Company: WHSmith

Vacancy Type: Full Time

Job Location: Swansea, Wales, United Kingdom

Application Deadline: N/A

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