Valero Energy Careers – Customer Service Associate I

Job Description:

Provides first level of support to consumer credit card customers by performing basic account maintenance and assisting in the control of credit card receivables. May occasionally provide back-up support for the credit collections function during periods of high activity.

Job Responsibilities:

• Processes incoming customer telephone calls at the standard volume and accuracy rates within the company standards established for 90 days and 6 months from job entry date.
• Grants credit based on standard parameters, and utilizes good credit granting skills.
• Adheres to schedule requirements, (including start times, break times, lunch times, and quit times); quality and quantity standards, as outlined on Employee Performance Reviews; and, eQuality monitored call standards.
• Develops a basic working knowledge of the proprietary computer system and telephone systems.
• Maintains a working knowledge of all aspects of the credit card customer’s account by providing basic and routine account maintenance.
• Demonstrates Valero’s Core Competencies on an ongoing basis.
• Assists in controlling credit card receivables.
• Completes basic duties associated with the Mail Team function as assigned.

Job Details:

Company: Valero Energy

Vacancy Type: Full Time

Job Location:  Amarillo, TX, US

Application Deadline: N/A

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