Sunday , February 25 2024

Valero Energy Careers – Customer Service Associate I

Website Valero Energy

Job Description:

Provides first level of support to consumer credit card customers by performing basic account maintenance and assisting in the control of credit card receivables. May occasionally provide back-up support for the credit collections function during periods of high activity.

Job Responsibilities:

  • Processes incoming customer telephone calls at the standard volume and accuracy rates within the company standards established for 90 days and 6 months from job entry date.
  • Grants credit based on standard parameters, and utilizes good credit granting skills.
  • Adheres to schedule requirements, (including start times, break times, lunch times, and quit times); quality and quantity standards, as outlined on Employee Performance Reviews; and, eQuality monitored call standards.
  • Develops a basic working knowledge of the proprietary computer system and telephone systems.
  • Maintains a working knowledge of all aspects of the credit card customer’s account by providing basic and routine account maintenance.
  • Demonstrates Valero’s Core Competencies on an ongoing basis.
  • Assists in controlling credit card receivables.
  • Completes basic duties associated with the Mail Team function as assigned.

Job Details:

Company: Valero Energy

Vacancy Type: Full Time

Job Location:  Amarillo, TX, US

Application Deadline: N/A

Apply Here