USPS Careers – DISTRIBUTION ASSOCIATE

Website United States Postal Service

Job Description:

Performs distribution and a variety of sales and customer support services for products. Maintains pleasant and effective public relations with customers and others requiring a general familiarity with postal laws, regulations, and procedures commonly used.

Job Responsibilities:

  • Performs any variety of sales and customer services at a retail window such as maintaining sufficient inventory of and
    selling stamps, stamped paper, other retail products, passport acceptance (where applicable) and other retail services;May use a computerized system, accepting and delivering packages and accountable mail; issuing and cashing foreign and domestic postal money orders; accepting and responding to customer claims and inquiries, and providing information to the public regarding postal regulations.
  • Provides sales and customer service support by greeting customers and explaining store layout; determining special
    interests and referring to sales and promotional programs; offers assistance in product selection; provides lobby assistance that includes monitoring the retail line, directing customers to the self-service kiosk (SSK) (where applicable), and/or using Mobile Point of Service (mPOS) to complete transactions (where applicable).
  • Provides product and service information to customers, including informing customers regarding special offers; suggestive
    selling related merchandise; promoting products based on customer needs. Provides additional information regarding product features and services.

Job Requirements:

Ability to work and deal with people sufficient to work cooperatively and interact positively with customers, co-workers, as
well as responding appropriately to changing conditions or unique customer or coworker situations. 2. Ability to communicate norally refers to expressing spoken ideas or facts clearly and logically when answering questions, giving instructions, and providing information. 3. Ability to perform basic mathematical computations refers to performing basic calculations such as addition, subtraction, multiplication, and division with whole numbers, fractions and decimals. 4. Ability to work independently refers to following either spoken or written instructions or directions, multitasking and organizing time effectively to perform work assignments, either with or without direct supervision. 5. Ability to reference, comprehend and use information refers to gathering information from both oral and written sources, retaining it for future use, providing it in response to request (e.g., on forms, and using it to identify the appropriate course of action to resolve a situation based upon postal laws, regulations, and current procedures. 6. Demonstrating conscientiousness and initiative refers to taking care in performing work assignments and working toward task completion. 7. Ability to safely perform the duties common to the position.

Job Details:

Company: United States Postal Service

Vacancy Type: Full Time

Job Location: Baton Rouge, LA, US

Application Deadline: N/A

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