Uber Internship – Customer Success Lead

Website Uber

Job Description:

Customer Service is our passion and as a customer success lead you will be solving the service needs of our customers and transportation partners, while ensuring the team is aligned on the highest priority tasks.

Job Responsibilities:

  • Action all inquiries (Financial, Product, Account Support) from internal and external stakeholders
  • Risk board management, Monitor service failures and CSAT Ratings
  • Address customer escalations and perform necessary follow up to ensure customer satisfaction
  • Expected to perform day-to-day shipping activities for customers along with other duties as assigned
  • Maintains a cooperative and professional work relationship with all stakeholders
  • Create additional efficiencies, SOP’s, and Process improvements
  • Review team service quality to ensure positive customer experience
  • Address questions and provide further training to team members
  • Identify Customer trends at a lane and load level consistently performing below margin targets
  • Provides insight on process inputs to Operations Manager

Job Requirements:

  • Excellent verbal and written skills
  • Prior logistics/freight experience
  • Ability to balance attention to detail with swift execution
  • Self starter & strong work ethic
  • Bachelor’s degree
  • Strong team player
  • Efficient, well organized, and able to handle a variety of duties simultaneously
  • 2+ year of experience in customer service, operations, account management, or similar functions

Job Details:

Company: Uber

Vacancy Type: Full Time

Job Location: Chicago, IL, US

Application Deadline: N/A

Apply Here