Takealot Vacancies Kempton Park – Online Fashion Assistant

Website Takealot

Job Description:

Superbalist.com is a fast growing online fashion business based in South Africa. We’re obsessive about our high performance yet collaborative culture, and are looking for Online Fashion Assistants to join our team. We think big, move fast, take ownership and are used to winning. We’re lucky to be surrounded by colleagues who are experts in their field, working together to create a world class brand.

Job Responsibilities:

  • Process exchanges and returns efficiently and timeously.
  • Delight our customers by proving superb service by responding immediately and professionally to their queries via phone, email, live-chat or support software.
  • Proactively seeks out information or solves problems in order to delight our customers.
  • Manage customer expectations in a professional and courteous manner.
  • Work in a fun, energetic, cool and collaborative environment.
  • Willingness to work a flexible schedule and occasional overtime when needed.
  • Work as a team to ensure that the response rate on customer queries is minimized.
  • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
  • Exceed customer expectations by resolving their questions and fulfillment queries.

Job Requirements:

  • National Senior Certificate or Higher
  • Home environment free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable
  • Minimum of 6 -12 months customer service experience
  • Emotionally resilient and comfortable with ambiguity and constant change.
  • Customer obsessed and knows what it means to deliver an exceptional service.
  • Excellent written and verbal communication skills in English.
  • Smart: Able to identify the root cause of a problem and find a solution
  • Internet requirements: dedicated capped Wi-Fi

Job Details:

Company: Takealot

Vacancy Type: Full Time

Job Location: Cape Town

Application Deadline: N/A

Apply Here

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