Job Description: As a member of an elite, high energy team, you will serve as an advocate for customers regarding their needs and experiences with State Farm. You will execute end-to-end research through ethnography and other qualitative methods to help understand customer expectations and inform customer-centric thinking at all levels of the organization. Job Responsibilities: As a member of an elite, high energy team, you will serve as an advocate for customers regarding their needs and experiences with State Farm. A customer-centric organization does more than provide great customer service. It delivers an outstanding customer experience that meets or exceeds expectations. We are seeking an experienced qualitative researcher to join our customer insights team as we uncover deeper and more meaningful insights about our customers. But it’s impossible to meet customer expectations - let alone exceed them if we don’t understand them. You will execute end-to-end research through ethnography and other qualitative methods to help understand customer expectations and inform customer-centric thinking at all levels of the organization. Job Requirements: Experience scoping, designing and conducting qualitative research Growth mindset, positive attitude, learning agility and desire to advance the customer insights discipline at State Farm Five or more years of research experience in a professional capacity Natural collaboration partner open to hybrid or remote work arrangement Excellent communication, presentation and interpersonal skills; including experiences articulating research insights and recommendations across varying levels of the organization Demonstrated proficiency in the areas of ethnography, qualitative research design, marketing research, and conceptual design Skills in design thinking, co-creation, immersion, and consulting preferred Job Details: Company: State Farm Vacancy Type: Full Time Job Location: Tempe, AZ, US Application Deadline: N/A Apply Here instantcareers.net
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