State Farm Hiring – Ethnographer

Job Description:

As a member of an elite, high energy team, you will serve as an advocate for customers regarding their needs and experiences with State Farm. You will execute end-to-end research through ethnography and other qualitative methods to help understand customer expectations and inform customer-centric thinking at all levels of the organization.

Job Responsibilities:

• As a member of an elite, high energy team, you will serve as an advocate for customers regarding their needs and experiences with State Farm.
• A customer-centric organization does more than provide great customer service.
• It delivers an outstanding customer experience that meets or exceeds expectations.
• We are seeking an experienced qualitative researcher to join our customer insights team as we uncover deeper and more meaningful insights about our customers.
• But it’s impossible to meet customer expectations – let alone exceed them if we don’t understand them.
• You will execute end-to-end research through ethnography and other qualitative methods to help understand customer expectations and inform customer-centric thinking at all levels of the organization.

Job Requirements:

• Experience scoping, designing and conducting qualitative research
• Growth mindset, positive attitude, learning agility and desire to advance the customer insights discipline at State Farm
• Five or more years of research experience in a professional capacity
• Natural collaboration partner open to hybrid or remote work arrangement
• Excellent communication, presentation and interpersonal skills; including experiences articulating research insights and recommendations across varying levels of the organization
• Demonstrated proficiency in the areas of ethnography, qualitative research design, marketing research, and conceptual design
• Skills in design thinking, co-creation, immersion, and consulting preferred

Job Details:

Company: State Farm

Vacancy Type: Full Time

Job Location: Tempe, AZ, US

Application Deadline: N/A

Apply Here

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