Job Description: This job contributes to Starbucks success by acting as a first point of contact within the Service Desk for technical issues for end users and retail locations. Responds to routine hardware/software problems and/or questions from retail locations, regional offices and roasting plants globally. Models and acts in accordance with Starbucks guiding principles. Job Responsibilities: Documents user problems, troubleshooting steps, resolutions and escalation paths using Service Desk tools and resources. Maintains regular and consistent attendance and punctuality in accordance with ‘Starbucks Attendance Standard for Contact and Service Centers’. Performs firstlevel core troubleshooting on hardware/software systems, answers question and provides technical solutions. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Identifies and escalates issues requiring urgent attention with Incident Management and Service Desk Leadership. Job Requirements: Ability to handle multiple tasks simultaneously Experience in a call center or customer support environment supporting various hardware and software problems Ability to communicate clearly and concisely, both orally and in writing Ability to deliver customer service to users with various levels of computer knowledge Experience using a knowledge base and ticketing system Ability to work as part of a team Familiarity with multiple hardware and software systems with some technical knowledge Ability to manage time effectively Experience using retail point of sale systems Strong technical aptitude and troubleshooting skills Ability to work in a fastpaced and changing environment Job Details: Company: Starbucks Vacancy Type: Full Time Job Location: Seattle, Washington, US Application Deadline: N/A Apply Here instantcareers.net
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