Starbucks Hiring – Service Desk Analyst

Job Description:

This job contributes to Starbucks success by acting as a first point of contact within the Service Desk for technical issues for end users and retail locations. Responds to routine hardware/software problems and/or questions from retail locations, regional offices and roasting plants globally. Models and acts in accordance with Starbucks guiding principles.

Job Responsibilities:

• Documents user problems, troubleshooting steps, resolutions and escalation paths using Service Desk tools and resources.
• Maintains regular and consistent attendance and punctuality in accordance with ‘Starbucks
• Attendance Standard for Contact and Service Centers’.
• Performs firstlevel core troubleshooting on hardware/software systems, answers question and provides technical solutions.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Identifies and escalates issues requiring urgent attention with Incident Management and Service Desk Leadership.

Job Requirements:

• Ability to handle multiple tasks simultaneously
• Experience in a call center or customer support environment supporting various hardware and software problems
• Ability to communicate clearly and concisely, both orally and in writing
• Ability to deliver customer service to users with various levels of computer knowledge
• Experience using a knowledge base and ticketing system
• Ability to work as part of a team
• Familiarity with multiple hardware and software systems with some technical knowledge
• Ability to manage time effectively
• Experience using retail point of sale systems
• Strong technical aptitude and troubleshooting skills
• Ability to work in a fastpaced and changing environment

Job Details:

Company: Starbucks

Vacancy Type: Full Time

Job Location: Seattle, Washington, US

Application Deadline: N/A

Apply Here

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