Standard Bank Jobs – Cash Consultant

Website Standard Bank

Job Description:

To take demand from walk-in customers for any cash related matters (e.g. teller, ATM, Moneygram) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank’s financial offerings.

Job Responsibilities:

  • Complete reports and ad-hoc administrative duties as required or stipulated by laid-down procedures and compliance requirements.
  • Engage with walk-in customers to fully understand their demands and follow the required procedures to ensure that customer demands are fully and consistently met whilst mitigating any potential risks or non-compliance.
  • Adhere to all duty of care requirements as per branch operating procedures to ensure error rates, cash differences and operational losses are minimised.
  • Escalate any cash transactions that exceed prescribed limits to the Team Leader as per required procedures to ensure that customer needs are met accurately, timeously and in-line with internal standards and policies.
  • Manage, process and attend to the handling, control, movement, storage and collection of all cash assets in the branch as per the laid-down policies and procedures to ensure all customer and business needs are sufficiently met, all prescribed limits are upheld and any potential risks or non-compliance is minimised.
  • Actively engage with walk-in customers to identify demand generation opportunities and promote the use of multiple branch and non-branch channels to enhance the opportunity for further sales; capture and log the corresponding documentation and customer information.
  • Sort documentation into the required sequences and place in correct receptacles upon completion of transactions and in-line with laid-down procedures to ensure sufficient protection of information and adherence to regulatory requirements.

Job Requirements:

  • Other Minimum Preferred, Certifications or Professional Memberships
  • Secondary/High school/A levels/Matric
  • Field of Study: Not applicable

Job Details:

Company: Standard Bank

Vacancy Type: Full Time

Job Location: Mount Frere, Eastern Cape, South Africa

Application Deadline: N/A

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