Job Description: To take demand from walk-in customers for any cash related matters (e.g., teller, ATM, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank’s financial offerings. Job Responsibilities: Engages with walk-in customers in order to understand what matters to the customer (i.e. determine the what, why, when, where and how) and delivers against those demands. Identifies authenticity of the customer (where required) in order to prevent disclosure of information to unauthorised persons (e.g., knows how to identify the customer). Takes ownership of every cash demand and provides the customer with an immediate response (depending on the nature of the demand) or facilitates the completion of the customer demand. Understands the risks associated with the handling of cash related demands (e.g., follows effective controls to minimise risk). Deals with general customer enquiries (as and when necessary) ranging from product questions to customer account activities (e.g., statements, debit order information, etc.) Job Requirements: 3-4 Years Previous branch banking experience, understanding the bank’s laid-down policies and procedures related to telling / frontline support; foreign exchange; bulk cash and ATMs. Familiar with the legal aspects regarding cheques and cash handling. Knowledge of the functions of other departments within the branch. Job Details: Company: Standard Bank Vacancy Type: Full Time Job Location: Ngcobo, Eastern Cape, South Africa Application Deadline: N/A Apply Here instantcareers.net
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