Job Description: The Loss Prevention Agent protects the assets of a store against theft, and works with the Leadership team to maintain operational controls to reduce shortage. Job Responsibilities: Conduct surveillance on the sales floor, as well as utilizing the CCTV system, to identify, observe, and apprehend or deter individuals from committing external theft(s). Partner with stores and DLPM in the development and execution of shrinkage prevention plans. Provide new hire and continuous employee trainings to maintain store loss prevention awareness. Provide friendly, professional and knowledgeable service to clients as needed. Assist store Leadership team with inventory preparation and process. Prepare reports relative to any theft incidents, merchandise recoveries, accident investigations and audits. Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned. Adhere to all laws and SEPHORA policies concerning apprehensions, search and seizure and the preservation of evidence. Develop and maintain a professional relationship with all internal partners, local law enforcement agencies, mall security and other retailers. Conduct store self-audits, checklists and safety inspections. Communicate findings to store Leadership team and District Loss Prevention Manager. Job Requirements: 1 year of asset protection/loss prevention experience in a retail environment. Satisfy and maintain all licensing requirements (as required by province or local jurisdiction). Possess strong written, verbal, interviewing, listening and interpersonal communication skills. Ability to maintain composure and provide effective coaching in the moment on loss prevention techniques. Proficiency in Windows, Word and Excel is desirable. A High School graduate or equivalent. Availability to work flexible hours and days, including evenings, weekends, and holidays is essential. Availability to work at multiples locations within a market. Job Details: Company: Sephora Vacancy Type: Full Time Job Location: Toronto, Ontario, Canada Application Deadline: N/A Apply Here instantcareers.net
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