Job Description: Support a variety of customer communication channels (phone, live chat, and email) in a fast-paced inbound call center environment. Job Responsibilities: Discuss options to help customers best manage their energy usage. Be an energy expert advisor for residential and commercial customers. Answer general/customer billing inquiries Advise customers on rate components, rate options, energy efficiency, demand response programs, energy conservation, applicable rebates and solutions. Respond to emergency requests Job Requirements: Strong technical and troubleshooting skills (e.g. Microsoft Word, Outlook, PowerPoint, Teams, etc.) Strong analytical skills; ability to comprehend and explain complex concepts Maintain positive customer interactions and value the customer experience Strong written and verbal communication skills High School diploma or GED required; College education preferred Three years of experience in customer service or sales required (call center experience highly preferred) Bilingual speaking proficiency in Spanish/English a plus Job Details: Company: San Diego Gas & Electric Vacancy Type: Full Time Job Location: San Diego, CA, US Application Deadline: N/A Apply Here instantcareers.net
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