Pick N Pay Jobs – BI Support Team Lead

Website Pick n Pay

Job Description:

This exciting opportunity exists in our Information & Technology Division at our Kenilworth Office Park in Cape Town. We are looking for a BI Support Team Lead responsible to provide effective functional support for customer requests (issues, problems and enhancements). This support is provided within agreed SLAs through analysis, configuration, testing, training and up-/cross-skilling BI support team members and consists of three core focus areas

Job Responsibilities:

  • Document or update functional specifications for system developments to be done and work with developers and data engineers on requirements.
  • Ensure all support knowledge for resolving incidents and service requests are up-to-date.
  • Able to work on simultaneous assignments/complex projects.
  • Ensure the Team provides effective first and second level incident support to the business and third parties by assisting with the analysis, clarifying the issue/s and resolving issues within the agreed operational and service level agreement (OLA/SLA) and communicating effectively to business users and colleagues.
  • Map and trace data from system to system in order to solve any given business or system problems.
  • Ensure business compliance to processes and procedures.
  • Prepare test scripts for testing the configured scenarios and perform unit and regression testing of system configuration or development changes before releasing the changes to QA/Regression and Production systems.
  • Establish the root cause of repeated incidents and recommend resolutions or procedural process changes to relevant stakeholders.
  • Manage the escalation of Issues and escalate timeously to the BI Senior Manager for support when a solution is not forthcoming.
  • Share resolution knowledge and experience with team.
  • Configure approved system changes or enhancements in SAP BW/4HANA.

Job Requirements:

  • Understanding of SAP ECC data structures, interfaces to SAP BW and non-SAP system integration.
  • Bachelor’s degree or diploma in Information Systems or equivalent combination of education and experience.
  • Exposure to a customer service environment.
  • 6 to 8 years’ SAP BW experience.
  • Understanding of Retail is advantageous

Job Details:

Company: Pick n Pay

Vacancy Type: Full Time

Job Location: Cape Town

Application Deadline: N/A

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