Nissan Job Openings – Bilingual Collections Representative

Job Description:

This role will be responsible for collection of outstanding customer payments. Responds to customer and dealer inquiries via a toll-free number by providing verbal and written correspondence. Contacts customers to follow up with insurance proof to update records on customer’s files.

Job Responsibilities:

• Perform other assigned tasks and duties necessary to support the Collections department.
• Performs follow-up of insurance policies and communicates with customers and/or insurance brokers to obtain proof of enforced insurance policies.
• Answers incoming calls from customers and dealers in regards to inquiries.
• Prepares correspondence letters, delinquent reports, repossession files, bankrupt files and payment arrangements.
• Contacts customer by phone or correspondence letters to make arrangements to bring their delinquent accounts current.

Job Requirements:

• Bilingual French/English
• Minimum of 1 years’ experience in Automotive Finance and/or Collections preferred
• Customer Service experience and skills. (i.e. resolving past due accounts, calming irate clients) to include coaching, counseling, diplomacy, effective listening skills, influencing, conflict resolution and negotiation skills.
• University or College Degree preferred but not required

Job Details:

Company: Nissan Motor Corporation

Vacancy Type: Full Time

Job Location: Mississauga, ON, CA

Application Deadline: N/A

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