Job Description: This role will be responsible for collection of outstanding customer payments. Responds to customer and dealer inquiries via a toll-free number by providing verbal and written correspondence. Contacts customers to follow up with insurance proof to update records on customer’s files. Job Responsibilities: Perform other assigned tasks and duties necessary to support the Collections department. Performs follow-up of insurance policies and communicates with customers and/or insurance brokers to obtain proof of enforced insurance policies. Answers incoming calls from customers and dealers in regards to inquiries. Prepares correspondence letters, delinquent reports, repossession files, bankrupt files and payment arrangements. Contacts customer by phone or correspondence letters to make arrangements to bring their delinquent accounts current. Job Requirements: Bilingual French/English Minimum of 1 years’ experience in Automotive Finance and/or Collections preferred Customer Service experience and skills. (i.e. resolving past due accounts, calming irate clients) to include coaching, counseling, diplomacy, effective listening skills, influencing, conflict resolution and negotiation skills. University or College Degree preferred but not required Job Details: Company: Nissan Motor Corporation Vacancy Type: Full Time Job Location: Mississauga, ON, CA Application Deadline: N/A Apply Here instantcareers.net
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