Nedbank Vacancies – Service Centre Agent

Website Nedbank

Job Description:

To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.

Job Responsibilities:

  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
  • Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
  • Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
  • Adhere to the daily schedule to ensure that targets are met by following the work plan.
  • Escalate all unresolved queries to management by logging the case on the system.
  • Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
  • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.

Job Requirements:

  • Comparing two or more sets of information
  • Working in a team
  • Building and maintaining effective relationships with diverse internal and external stakeholders
  • Matric / Grade 12 / National Senior Certificate
  •  Call Centre
  • Checking accuracy of reports and rec
  • Working with a group and individually to identify alternative solutions to a problem
  • Sharing information in different ways to increase internal stakeholders understanding
  • Working in a fast-paced and changing environment
  • Interacting with diverse people
  • Interacting with external clients
  • Managing customer expectations

Job Details:

Company: Nedbank

Vacancy Type: Full Time

Job Location: Johannesburg, Gauteng, South Africa

Application Deadline: N/A

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