Job Description: To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained. Job Responsibilities: Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc). Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations. Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients. Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems. Adhere to the daily schedule to ensure that targets are met by following the work plan. Escalate all unresolved queries to management by logging the case on the system. Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly. Participate and support corporate social responsibility initiatives for the achievement of key business strategies. Job Requirements: Comparing two or more sets of information Working in a team Building and maintaining effective relationships with diverse internal and external stakeholders Matric / Grade 12 / National Senior Certificate Call Centre Checking accuracy of reports and rec Working with a group and individually to identify alternative solutions to a problem Sharing information in different ways to increase internal stakeholders understanding Working in a fast-paced and changing environment Interacting with diverse people Interacting with external clients Managing customer expectations Job Details: Company: Nedbank Vacancy Type: Full Time Job Location: Johannesburg, Gauteng, South Africa Application Deadline: N/A Apply Here instantcareers.net
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