
Website Nedbank
Job Description:
To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.
Job Responsibilities:
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
- Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Adhere to the daily schedule to ensure that targets are met by following the work plan.
- Escalate all unresolved queries to management by logging the case on the system.
- Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
Job Requirements:
- Comparing two or more sets of information
- Working in a team
- Building and maintaining effective relationships with diverse internal and external stakeholders
- Matric / Grade 12 / National Senior Certificate
- Call Centre
- Checking accuracy of reports and rec
- Working with a group and individually to identify alternative solutions to a problem
- Sharing information in different ways to increase internal stakeholders understanding
- Working in a fast-paced and changing environment
- Interacting with diverse people
- Interacting with external clients
- Managing customer expectations
Job Details:
Company: Nedbank
Vacancy Type: Full Time
Job Location: Johannesburg, Gauteng, South Africa
Application Deadline: N/A
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