Job Description: The Quality Assurance (QA) agent is responsible for monitoring and evaluating calls made by call centre agents, and providing coaching to poor performing agents, to ensure that compliance, quality standards and excellent customer service levels are maintained. Job Responsibilities: Provide feedback on call centre agents QA standards to relevant stakeholders to determine consistency and compliance. Monitor and review call centre agents’ compliance to the respective process and systems and address areas where risks are identified. Job Requirements: Grade: 12. External Candidate: 1 Year QA Experience. Additional Language. Internal Candidate: 1 Year QA Experience (Advantageous). 3-4 Years’ Experience in a Call Centre. Call Centre Operations (External Candidate Must have QA understanding). Job Details: Company: Mr Price Group Vacancy Type: Full Time Job Location: Durban Application Deadline: N/A Apply Here instantcareers.net
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