Job Description: The primary responsibility of this position is to analyze FML, State FML and Company leave policies and set up the back end systems to appropriately intake and administer a customer’s absence claims. The BA will work with Implementation and Service teams to understand at a very detailed level the provisions of the leave polices, set-up and test the back-end systems. The BA will also analyze change requests to understand how the back-end systems need to be updated in order to accommodate customers’ changes as well as regulation changes. Job Responsibilities: Attend conference calls related to Absence set-up issues/topics and provide consultation relative to resolution and next steps. Subject matter expert with internal and external customers on FML, State FML and leave policies, as well as eligibility requirements. Partnering with account teams, Disability Operational Process Leads, and Customer Delivery for changes to existing TAM/Catlayst customers. Analyze impact of change to current set-up, develop solution and implement. Identify, solution and implement process and system improvements through continuous business and procedural analysis Support internal/external projects for the building of business requirements, design input and UAT. Performs other duties as assigned or required. Conducts secondary level eligibility file testing for new/changed files. Responsible for the back-end system set-up for implementing new TAM/Catalyst cases, working closely with National Account and Regional Market Implementation teams, as well as the customer, to assess and implement leave of absence policies. Job Requirements: Effective oral and written communication skills: technical and non-technical Ability to effectively promote/represent the department, and build relationships within the MetLife Enterprise Effective presentation skills Knowledge of system design processes, methodologies, and testing tools used specifically during user acceptance testing Organizational skills, ability to deliver effective solutions efficiently Ability to work with varying levels of management and support personnel in resolving complex technology related issues Ability to thrive in a high-pressure environment Ability to identify and cultivate relationships with key stakeholders representing a broad range of functions and levels Ability to manage multiple high-priority tasks simultaneously Bachelor’s degree in related field or equivalent experience. 3+ years of related work experience with Disability products. Strong analytical and problem solving skills required to work with customers of all levels of case complexity Demonstrated analytical and problem solving skills with strict attention to detail while considering alternatives and their impact Job Details: Company: MetLife Vacancy Type: Full Time Job Location: Troy, NY, US Application Deadline: N/A Apply Here instantcareers.net
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