Job Description: The Service Project Coordinator is primarily responsible for supporting sales associates of sold Installation jobs/projects across multiple locations while working from a Central Location in order to facilitate end to end work flow management of the job/project. The Service Project Coordinator will also have primary responsibility with all aspects of these jobs/projects by confirming the scope of work with Customers and Service Providers, tracking progress, addressing issues and communicating timely with Customers, Service Providers, Stores, and Vendors to keep the job/project moving forward. To accomplish this, the Service Project Coordinator must have moderate knowledge of remodeling, construction and Customer Service practices. The Service Project Coordinator will collaborate directly with Customers, peers, Service Providers, Stores and FSM’s in order to deliver on the Customer Experience. Job Responsibilities: End to end job/project work flow communication and management (Customers, Installers, Stores and Vendors). Obtain installation schedules from Service Providers and confirm times with Customer for proactiv communication. Arranges Delivery of Product and communicates with Stores, Service Providers and Customer to ensure job/project can start on time. Verifies job/project completion with Customer. Conducts initial contact with Customer and Service Providers to provide correct direct and backup contact information, job/project expectations and verify job/project scope to ensure successful service delivery. Handles post completion job/project issues. Job Details: Company: Lowe's Vacancy Type: Full Time Job Location: Wilkesboro, NC Application Deadline: N/A Apply Here instantcareers.net
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