Job Description: The Senior Asset Protection Manager oversees safety and asset protection programs and processes in the across multiple stores. This associate ensures the stores adhere to OSHA standards, supports OSHA investigations, trains and coaches associates on Asset Protection programs, and monitors overall store safety. The Senior Asset Protection Manager is seen as an expert on safety related reports, guidelines, and regulations. Job Responsibilities: Consults Store Operational Leadership, in relation to Asset Protection, on performance issues and objectives for multiple stores. Partners with HR Business Partner on corrective action. Provides SMART customer service at all times through the daily execution of Lowe\'s customer service policies, procedures and programs. Helps ensure associates have the tools and resources needed to provide exceptional SMART customer service. Holds associates accountable and takes action in associates meeting the needs of customers and showing appreciation. Trains store management on AP-related equipment and technology (e.g., alarms, video surveillance systems) and validates systems are functional. Develops strategic Asset Protection strategies in partnership with store leadership and District teams. Drives execution of asset protection and safety-related projects and processes with other Senior Asset Protection Managers (SAPMs), District APSM, the store team, and HR Business Partners. Coaches and directs leadership team on proactive measures, action steps, and plans to mitigate further risk/dishonesty. Addresses deviations of optimal performance through employee interviews, coaching, providing constructive, honest, and regular feedback, and recommending corrective action. Leads change in safety culture by influencing and developing location leaders and safety team members to understand safety guidelines, address and promote safe behaviors, and understand incident response and follow up. Detects, deters, and investigates violations of company policies and criminal activities (monitors video surveillance systems, obtains evidence, takes statements, and writes case reports), sometimes in collaboration with other investigative entities. Ensures shoplifters are apprehended in accordance to company policies and procedures, and according to Federal and State laws related to security an Asset Protection. Tracks performance metrics related to shrink, safety, liability and expenses and conducts store walk-throughs. Analyzes data, summarizes findings, and communicates recommendations with District leadership, AP leaders, and corporate partners to improve profitability through reductions in shrink, safety, expenses and liability. Escalates safety, physical security, threat and theft-related issues and partners with District APM, HR, legal, and PR as necessary to protect the company brand, liability and maintain a productive work environment for all associates. Oversees compliance with all safety, security, OSHA, and HAZMAT related inspections, training, and documentation requirements. Qualification & Experience: Bachelor’s degree in Business Administration, Psychology, Criminal Justice, or related field OR equivalent experience 1 year of experience with conducing quality reviews/audits Experience with Microsoft Office, i.e., Word, Excel, Outlook 5 years of relevant work experience (retail or asset protection) 3 years of demonstrated experience conducting retail investigations (i.e., has conducted multiple retail investigations) 2 years of experience directly or indirectly supervising employees including coaching, mentoring, direction, training, performance management and recognition Job Details: Company: Lowe's Vacancy Type: Full Time Job Location: Tallahassee, FL, US Application Deadline: N/A Apply Here instantcareers.net
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