Job Description: When applicable, follow-up with store Sales Specialist for any information necessary to complete design project.This role works closely with Stores and Service Providers to identify and respond to immediate needs/issues as well as generate ideas for enhancing/improving the overall program. In addition, the Central Designer will collaborate with peers daily to ensure consistent and effective messaging to all Central Designers and Central Design Manager. Job Responsibilities: Responsible for providing superior customer service by designing kitchens using computer – aided drafting 20/20 software and online sales. Listens to and responds knowledgeably and promptly to customer and employee questions. Demonstrates sincere appreciation to customers. Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs. Listens to, identifies, anticipates, and responds to customer needs. Displays a keen understanding of local competitive offerings; recognizing and communicating the advantages of Lowe’s products and services to employees and customers. Prepare detailed design with customer measurements to meet customer needs virtually. Sell projects with add on sales to hit individual sales, and team goals Create interior spaces that reflect customers’ needs and tastes. Provides SMART customer service at all times through the daily execution of Lowe\'s customer service policies, procedures and programs. Works with customers to create design and details, researches ideas based on customers’ plans, recommends products/services, and provides customers with project estimates consistently gaining customers commitment to close the sale. Follows-up with customers to ensure all order and project requirements are satisfactorily met. Serves as point of contact on all designs and/or installs within department Monitors order status of products and special orders and communicates updates or issues with customers and Lowe’s associates (e.g., Receiving, Delivery, and Install staff) as needed Enters, processes, and tracks customer orders and installations to manage customer follow-up and completion of order/project according to schedule Qualification & Experience: + years’ experience with Kitchen and Bath Design, Installation experience a plus 2+ years’ experience entering and submitting customer sales orders, including Special Order Sales 2+ years employed as a Lowe’s Sales Specialist 2+ years’ experience identifying and selling products based upon customer needs or plans 2+ years’ experience in a sales environment with required sales goals or metricsProven record of successfully achieving sales goals 2+ years’ experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plans 2+ years’ experience in providing customer service including identifying and resolving customer complaints, building relationships with customers and thanking customers for their business Job Details: Company: Lowe's Vacancy Type: Full Time Job Location: Mooresville, NC Application Deadline: N/A Apply Here instantcareers.net
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