Thursday , February 29 2024

London Underground Jobs – Communications Manager

Website TFL

Job Description:

This role is accountable for the delivery of innovative, best practice channels and campaigns that aid effective decision-making, drive employee engagement and improve overall business performance using customer insights and feedback.

Job Responsibilities:

  • Support in building the TfL internal brand to create and maintain a strong and coherent internal visual identity and tone of voice to be used across the organisation
  • Support the Head of Employee Communications/Senior Communications Manager in developing and delivering employee engagement and communication plans in response to business needs and change programmes
  • Track and measure effective communication activity to ensure campaigns and channels are fit for purpose and meeting business objectives
  • Design, create plans for and lead the implementation of pan-TfL employee communications and engagement programmes and campaigns, managing the processes, interfaces and hand-offs for delivery across all parts of the organisation, ensuring standards are applied
  • Manage and develop innovative communication channels, both online and offline, and with a particular focus on evolving digital platforms in line with industry best practice
  • Responsible for creating and implementing employee communication plans and campaigns that ensure the effective, timely and two-way flow of information across the business to drive behaviour change and engagement with the TfL priorities
  • Contribute to the development and support delivery of the TfL Editorial Strategy and tone-of-voice guidelines
  • There may be a requirement to participate in an on call roster, depending on business needs
  • Set and share best practice with colleagues and stakeholders across the function

Job Requirements:

  • Proven track record of creating and deploying employee communications and engagement channels, programmes and campaigns with a measurable positive impact on employee engagement and business performance
  • Able to identify communication issues and solve problems using sound judgement and analysis, providing practical and pro-active communications guidance and support
  • Coaching and mentoring – peer to peer and developmental
  • Significant knowledge of effective communications and engagement strategies and techniques across the full range of face-to-face, digital (including social media), print and broadcast communication channels
  • Communication skills – highly effective written and presentation skills, internal communications planning, digital channel delivery, expert with industry standard software systems
  • Culturally aware, with an understanding of complex organisations and an appreciation for business, operational and customer issues
    Project management
  • Experience of implementing communications strategy in large organisations within a complex an highly unionised environment
  • Experience of running communications projects and campaigns in customer-facing environments and across the full range of media (in particular face-to-face and social media), with measurable positive impact and return on investment
  • Experience of creating & delivering creative communication solutions and campaigns to drive engagement

Job Details:

Company: TFL

Vacancy Type: Full Time

Job Location: London, England, United Kingdom

Application Deadline: N/A

Apply Here