Kohls Careers – Customer Service Supervisor

Job Description:

Builds customer loyalty by reinforcing Kohl’s customer service philosophies and best practice. Directs workflow, orients and trains associates and demonstrates Kohl’s service approach.

Job Responsibilities:

• Executes workload and distributes tasks to support the customer experience
• Delivers the highest level of customer service supporting Kohl’s “Yes We Can” culture through effective problem solving
• Trains associates to maximize performance and customer experience
• Oversees daily functions of the Cash Office (i.e. register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)
• Maintains organization of the registers and service desk areas
• Serves as leader on duty to ensure a positive and compelling customer experience
• Observes associate performance and provides feedback in partnership with Assistant Manager/Store Manager
• Supervises and assists in accurate and efficient processing of customers’ requests and transactions

Job Details:

Company: Kohl’s

Vacancy Type: Full Time

Job Location: Smyrna, TN, US

Application Deadline: N/A

Apply Here

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