Jobs in dnata – Customer Service Agent

Job Description:

Our Cargo Service Office Agents run the “central nervous system” of our operation through efficient and accurate data management. A successful Cargo Service Office Agent is detail oriented, motivated working in a fast-paced environment, is confident in their customer service skills and wants to represent a first-class brand in the industry!

Job Responsibilities:

• Performs other duties as assigned.
• Prepare and provide documents to customers in accordance with the terms of shipment SOPs.
• Work with multiple air lines and basic understanding of each ones SOP.
• Responsible for manifesting/document handling/and processing shipments in accordance with SOP.
• Responsible for the allocation of stock to bookings and process shipments in accordance with SOP.
• Complete customs procedures and work with appointed routed agents and company operated services.

Job Requirements:

• Detail-oriented, strong organization and prioritization skills.
• Must be able to obtain appropriate airport badge and CBP clearance
• Strong administrative and interpersonal skills.
• Familiarity with standard computer programs such as Outlook, Word, etc.
• Preference to experience in the Air Cargo industry but not required
• High school diploma or general education degree (GED); or twelve (12) months related experience and/or training; or equivalent combination of education and experience
• Ability to work flexible working hours (including weekends & holidays)
• Ability to liaison between carrier and warehouse
• Comfortable working in a fast-paced team environment

Job Details:

Company: dnata

Vacancy Type: Full Time

Job Location: Dallas, TX, US

Application Deadline: N/A

Apply Here

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