Jobs at Spectrum – Sr Systems Support

Job Description:

Primarily responsible for monitoring, troubleshooting, proactive detection, escalation, fault isolation and resolution of IT systems and application service faults. Responsible for providing tier 3 technical support at all layers of the organization. Works independently to creatively problem solve complex high availability applications and systems.

Job Responsibilities:

• Mentors and leads Associate Systems Support Specialists and Systems Support Specialists.
• Diagnoses and resolves technical faults related to hardware, software, routing and networks before morphing into impairment or outage.
• May perform other duties as assigned.
• Stays current with system information, changes and updates.
• Basic system administration tasks (Windows Server, Linux, and UNIX etc.)
• 24×7 support of high availability systems including dynamic scheduling and on-call rotation responsibilities.
• Validates automated and manual functional post maintenance systems.
• Researches questions using available information resources.
• Identifies and addresses technical and process gaps via facilitation of training and collaboration with parallel organizations.

Job Requirements:

• Experience with or rudimentary understanding of backup processes and remote data storage (NAS)
• Rudimentary understanding of databases, tools and ability to create basic queries
• Experience conducting one-on-one and/or group training
• Familiarity with custom scripting
• Experience with or rudimentary understanding of administration of virtual server environments
• Bachelor’s degree in Information Technology, Computer Science, MIS or related field or equivalent work experience
• Demonstrate outstanding verbal and written communication skills
• Ability to create and manage library of technical and process documentation

Job Details:

Company: Spectrum

Vacancy Type: Full Time

Job Location: Charlotte, NC, US

Application Deadline: N/A

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