Jobs at Spectrum – Sr Systems Support

Website Spectrum

Job Description:

Primarily responsible for monitoring, troubleshooting, proactive detection, escalation, fault isolation and resolution of IT systems and application service faults. Responsible for providing tier 3 technical support at all layers of the organization. Works independently to creatively problem solve complex high availability applications and systems.

Job Responsibilities:

  • Mentors and leads Associate Systems Support Specialists and Systems Support Specialists.
  • Diagnoses and resolves technical faults related to hardware, software, routing and networks before morphing into impairment or outage.
  • May perform other duties as assigned.
  • Stays current with system information, changes and updates.
  • Basic system administration tasks (Windows Server, Linux, and UNIX etc.)
  • 24×7 support of high availability systems including dynamic scheduling and on-call rotation responsibilities.
  • Validates automated and manual functional post maintenance systems.
  • Researches questions using available information resources.
  • Identifies and addresses technical and process gaps via facilitation of training and collaboration with parallel organizations.

Job Requirements:

  • Experience with or rudimentary understanding of backup processes and remote data storage (NAS)
  • Rudimentary understanding of databases, tools and ability to create basic queries
  • Experience conducting one-on-one and/or group training
  • Familiarity with custom scripting
  • Experience with or rudimentary understanding of administration of virtual server environments
  • Bachelor’s degree in Information Technology, Computer Science, MIS or related field or equivalent work experience
  • Demonstrate outstanding verbal and written communication skills
  • Ability to create and manage library of technical and process documentation

Job Details:

Company: Spectrum

Vacancy Type: Full Time

Job Location: Charlotte, NC, US

Application Deadline: N/A

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