Job Description: In this role, you will act as a Brand Ambassador for HSBC Bank Canada, delivering an exceptional customer experience through identifying and fulfilling all customer needs at first point of contact. The Personal Banker will work within a customer facing capacity in branch, generating revenue growth by meeting and exceeding customer needs, and maximising opportunities across all customer segments. Job Responsibilities: Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & Self-service points, to meet their varying needs. Effectively question and listen to your customers to enable you to fully understand both new & existing customer’s financial circumstances and needs Demonstrate a comprehensive knowledge of the Bank’s full range of products & services to enable you to connect your customers with other colleagues who can support their entire life journey. Proactively drive referrals to both Premier and Wealth colleagues and Branch Specialists to ensure that the customer is provided with the best possible advice Demonstrate sound understanding of the bank’s products and services; articulating these to your customer in an engaging and confident manner. Be proactive in building & developing a customer base through the use of Customer Contact Lists, referrals & walk-ins. Job Requirements: Be able to demonstrate your ability to understand a customer’s requirements through effective fact finding Demonstrate effective communication skills, which will enable you to build strong professional rapport A passion for continuously delivering a superior customer experience Ability to safeguard the bank by holding difficult conversations with your customers on subjects like Anti-Money Laundering, sanctions, complaint handling, and estate planning Pride yourself on consistently delivering a personalised, friendly & efficient service at all times Job Details: Company: HSBC Vacancy Type: Part Time Job Location: Winnipeg, MB, CA Application Deadline: N/A Apply Here instantcareers.net
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