Job Description: Inflight Crewmembers are the ambassadors of the JetBlue Experience, delivering high-quality care and service to Customers in-flight. Inflight Crewmembers are responsible for both Safety and Service in the aircraft cabin. They function effectively in a fast-paced, multi-tasking work environment, oftentimes during non-traditional working hours. In times of irregular operations, the Inflight Crewmembers are the key ingredient in mitigating Customer dissatisfaction, and thus serve as a very visible JetBlue Representative in diverse and challenging situations. The Inflight Crewmember is an effective communicator that is comfortable working in an ever-changing environment and whose personal values match JetBlue’s values of Safety, Caring, Integrity, Passion, and Fun. Job Responsibilities: Promote and upsell buy-onboard products to meet company ancillary revenue goals Perform other various duties as outlined in company manuals Provide assistance to Customers with lifting carry-on bags into overhead bins Provide assistance to disabled Customers and/or unaccompanied minors Utilize company-issued electronic tablet for processing onboard sales, accessing customer information, and various other functions Maintain engagement with the Company by reading e-mail, paper mail, and intranet communications to enhance safety and service-related responsibilities Provide and promote the various components of our Inflight product, including beverage and snack service, and onboard product sales Provide outstanding customer service consistently and serve as an ambassador of the JetBlue brand Respond safely and effectively to a broad range of in-flight emergencies Serve as the primary respondent to Customer issues onboard while finding creative resolutions to ensure Customer satisfaction Other duties as assigned Job Requirements: Able to reach six feet three inches (6’3) without shoes Successfully complete a Spanish language fluency assessment for Bilingual role only Successfully complete a customer service assessment Proven ability to remain calm in stressful situations Demonstrate proficiency in reading, writing and speaking English (and Spanish for Bilingual role) High School Diploma or General Education Development (GED) Diploma Vision corrected to 20/20 Two (2) years customer service in a face-to-face environment including proactively resolving Customer issues regularly Ability to push and pull moveable carts weighing in excess of 250 pounds Must have the ability to walk comfortably down the aircraft aisle while facing forward and backward, fit quickly through the over wing exit, and sit in the Flight Attendant jumpseat without modification Successfully complete JetBlue Airways Inflight Training Program, including Initial Training and Annual Continuous Education Programs Able to be scheduled away from home for up to five (5) nights and six (6) consecutive days; irregular operations occasionally cause extended work days or duty periods At least twenty (20) years old Qualification & Experience: Prior emergency management experience such as medical training, law enforcement, or military background One (1) year customer facing sales experience Able to function effectively with limited hands-on supervisory guidance Bachelor’s degree Possess a strong passion for quality customer service Job Details: Company: JetBlue Vacancy Type: Full Time Job Location: Orlando, FL, US Application Deadline: N/A Apply Here instantcareers.net
Instant Careers | Latest Jobs 2025