IBM Egypt Internship – Service Associate

Job Description:

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Job Responsibilities:

• The practitioner is responsible for handling information inquiries or requests about products, services or personnel received via telephone, fax, e-mail, or chat from customers, IBM personnel or business partners. Services provided may include, but are not limited to, the following: general inquiry support, service delivery support, education enrolment assistance, business partner service, data base management. They perform interrelated activities that deliver the primary service provided by the business function.

Job Requirements:

• Excellent communication skills in English both oral & written
• 2–5years over all experience with minimum of 1–3 years in HR Contact Centre for any International IT / ITES Company at an L1Service
• Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
• Ability to trouble-shoot and implement changes in his/her processes; ability to identify major areas of concern regarding compliance to travel policy as well as recommend measures to address identified exceptions; ability to analyse and present travel spending data in a way that will provide optimum benefits to the business
• DeliveryHas good knowledge on handling HR Contact Centre Operations related queries over Inbound Calls, Chat & E-MailStrong knowledge of MS Excel& Word
• Practitioners in this specialty are responsible for receiving calls, emails, or chats and resolving HR-related queries from client employees using specific Contact Center Applications.
• They have knowledge and experience in using a few specialized tools and procedures to address the requester’s needs. Primary measurement is customer satisfaction with the handling of the requests
• Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines
• Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans

Job Details:

Company: IBM

Vacancy Type: Full Time

Job Location: Cairo, Cairo, Egypt

Application Deadline: N/A

Apply Here

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