HSBC Recruitment – Customer Services Apprenticeship

Website HSBC

Job Description:

We are looking for people to join our team who are passionate about delivering an exceptional customer experience, who are ambitious and have a helpful personality. Face to face customer service experience is helpful, but not essential, what we are really interested in is a genuine passion for going above and beyond for our customers in our Wealth and Personal Banking business area.

Job Responsibilities:

  • Identify customers who are in vulnerable situations and determine the best way we can support them
  • Play an important part in customer education around HSBC digital services and fraud awareness
  • Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers banking requirements, take ownership of their individual needs and deliver an exceptional customer experience

Job Requirements:

  • Strong communication skills which will enable you to engage in effective conversations, build strong connections and show empathy to our customers.
  • Adhering to HSBC’s values of being dependable, open to different ideas and cultures, connected to colleagues and customers, and acting with courageous integrity in everything we do. This means having the courage to make decisions based on doing the right thing, and upholding the Bank’s ethical standards and principles.
  • Ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service
  • Flexibility as, we may ask you to support other local branches within a reasonable distance to you
  • A “people first” approach, willing to put the customer at the heart of decision making
  • Enthusiasm and a desire to learn and work at pace with changing priorities
  • 5 GCSEs (or equivalent) at or above grade 3/E, including Maths and English. As per the Government Apprenticeship guidelines, Apprentices need to have been a resident in the UK for the last 3 consecutive years before the start of the apprenticeship and have continued Right to Work in the UK for the duration of the programme.
  • Be resilient to a continuous changing environment
  • Naturally inquisitive – able to ask why and bring new ideas to the table

Job Details:

Company: HSBC

Vacancy Type: Full Time

Job Location: Hereford, England, United Kingdom

Application Deadline: N/A

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