HSBC Careers Near Me – Client Services Manager

Job Description:

Global Payments and Cash Management (GLCM) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognized by the industry’s most prominent publications and associations with numerous global, regional and country awards.

Job Responsibilities:

• Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships
• Cross selling GLCM products and providing superior service support for all GLCM solutions
• Identification of opportunities and effectively managing the client portfolio to deliver against client promises
• Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements
• Identify and introduce service improvements to improve the overall client experience
• Resolves client service issues and challenges as the final escalation point
• Accountable for delivering Client Service excellence and effectively managing any risks and issues.
• Analyzing client activities and providing advice and suggestions to clients to improve Generate cross country referrals

Job Requirements:

• Strong analytical, problem-solving and technical skills
• Experience in driving a team and individual performance to achieve customer and financial targets
• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
• Proven ability to deliver creative and flexible customer solutions.
• Bachelor’s degree in business, related field or equivalent work experience is preferred
• Ability to understand a customer’s business and the fundamentals of running a business
• In-depth knowledge of industry standards related to all Cash Management products and services.
• Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
• Excellent time management, planning, organization and communication skills.
• Broad based knowledge of HSBC Group companies will be an added advantage
• Proven coaching and performance management skills
• Experience of working in an International Global Banking environment is preferred
• Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering

Job Details:

Company: HSBC

Vacancy Type: Full Time

Job Location: Colombo, Western Province, Sri Lanka

Application Deadline: N/A

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