HSBC Bank Jobs – Customer Service Consultant

Website HSBC

Job Description:

The role of a Customer Service Consultant known internally within HSBC as a Universal Banker (UB) is to provide our customers with an outstanding service that we can all be proud of, by taking ownership of customer enquiries, and supporting and resolving more complex queries. Our UB’s educate our customer’s to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our UB’s actively raise fraud awareness protecting our customers, and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

Job Responsibilities:

  • Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers banking requirements, take ownership of their individual needs and deliver an exceptional customer experience
  • Helping our customers with more complex banking needs to ensure they feel supported in their choices and any challenges can be resolved
  • Identify customers who are in vulnerable situations and determine the best way we can support them
  • Play an integral part in customer education around HSBC digital services and fraud awareness

Job Requirements:

  • Be resilient to a continuous changing environment
  • The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service
  • Demonstrate excellent communication skills which will enable you to engage in effective conversations, build strong connections and show empathy to our customers

Job Details:

Company: HSBC

Vacancy Type: Full Time

Job Location: Bath, England, United Kingdom

Application Deadline: N/A

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