HSBC Bank Job Openings – Customer Service Advisor

Website HSBC

Job Description:

When you are working from our Swansea Contact Centre, you will be part of a team that is able to collaborate, interact and support one another as you assist our business customers adjust to the new normal. Whether you are working from home or working from our office, you will have years of experience around you to call upon for those more difficult problems, and working together in one place enables you collectively to create an inclusive, productive workplace. We offer hybrid working, because we understand you have commitments outside the workplace that need attending.

Job Responsibilities:

  • Be building strong relationships by listening to their needs and delivering solutions that helps to grow their business
  • Take ownership to resolve customers queries at first point of contact
  • Be Promoting our customer centric approach, through the embracing of technology and demonstrations of digital servicing solutions
  • Exclusively be speaking with our Commercial Banking customers, supporting them with their everyday banking queries

Job Requirements:

  • Practical experience of working in a customer service environment, we will train you on how to operate in our Commercial Banking call centre.
  • Excellent attendance, time keeping, reliability and enthusiasm are all essential skills for this role.
  • A team player that is happy to collaborate and deliver on common goals
  • Self-led enthusiasm to grow, succeed and learn – We’re passionate about you and your career,
  • Problem solving skills the ability to think on your feet and create solutions for our customers.
  • Willingness to take ownership
  • The ability to build a relationship and rapport

Job Details:

Company: HSBC

Vacancy Type: Full Time

Job Location: Swansea, Wales, United Kingdom

Application Deadline: N/A

Apply Here