HEB Employment – Pharmacy Care Representative

Job Description:

Filing, Retrieving, and maintaining prescriptions in the Will Call Area,receiving written prescriptions from customers and obtain demographic and profile related information.Receiving refill prescription numbers (over the phone and at drop off counter) and obtaining profile related information
Answer the telephone and direct calls to appropriate person

Job Responsibilities:

• Provide great customer service and role model service standards
• Receive inventory; check delivery for accuracy compared to invoices
• Stage inventory by breaking out the inventory into sections for stocking
• Stock inventory
• Return tote to backroom for shipping back to warehouse
• Check line by line receiving
• Contact H-E-B warehouse or vendor if inventory is short
• Ensure caps, vials, bags, and other inventories are stocked in the correct place.
• Process Customer transactions at register
• Ensure the privacy and confidentiality of Personal Health Information (PHI) as required by HIPAA
• Direct Customers to Counseling window for Pharmacist consultation
• Maintaining Insurance signature logs by date of fill
• Primary person responsible for outside and inside Department presentation and sanitation
• Verify scripts are going to the correct store
• Verify orders on prescriptions (names, number of orders per bag, etc.)
• Filing and maintaining prescription hard copies
• Assist Technicians and Pharmacists as necessary to ensure efficient and complete production for the shift
• Other duties may be assigned as necessary

Job Requirements:

• Strong team orientation, willing to pitch in at any moment for any reason.
• Experience working in a fast paced environment
• Must be a self-starter, and be able to work with little direct supervision
• Ability to multitask and manage multiple priorities
• Retail experience preferred; pharmacy experience strongly preferred
• Excellent communication skills and telephone etiquette
• Basic mathematical skills
• Must be able to work rotating shifts to include weekends; must be flexible to the needs of the business
• Welcomes working in a team oriented environment and is open to cross-training
• Ability to maintain composure in high stress situations
• Pharmacy Care Representative Training & Certification
• ACR training or Cash handling skills
• Clerk training 501
• Company Orientation

Qualification & Experience:

• High school diploma or equivalent
• Must be at least 18 years of age
• Basic computer skills (MS Windows, HEB Intranet)

Job Details:

Company: H-E-B

Vacancy Type: Full Time

Job Location: Katy, TX, US

Application Deadline: N/A

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