Job Description: The IT Operations Manager will be a single point of contact for the Service Management & IT Operations (SM & IT Ops) department for all project management activity related to the migration. Job Responsibilities: Lead planning workshops to document and capture the tasks to be undertaken Develop, maintain, and execute the SM & IT Ops Cutover Plan. Engaging with the wider PSS program to ensure their activities are aligned and responsibilities are clear Communicate progress against the plan in line with the required program cadence (e.g., daily stand-ups, PI planning, retrospectives) Maintain the risk and issues register relating to the service transition activities ensuring the timely treatment of those items and escalation when necessary. Understand impact on daily operations factoring in peak loads and change freezes. Proactively manage the resolution of planning choices, conflicts, and ambiguities Responsible for project compliance aligning with the Project Management Office (PMO) requirements and to ensure operational governance. Job Requirements: Understanding of technology, integrations and their applicability to the services provided and the impact of the choices being made. Be a good communicator at all levels, across organisational and cultural boundaries, with excellent verbal and written skills (English) Demonstrable experience of a similar role, for a similar cutover scenario Previous experience highlighting effective stakeholder management across multiple streams, products and teams. Planning and organisational skills with proven experience in the practical use of Microsoft Tooling; Teams, Project, PowerPoint & Visio Job Details: Company: Etihad Airways Vacancy Type: Temporary Job Location: Abu Dhabi, AE Application Deadline: N/A Apply Here instantcareers.net
Instant Careers | Latest Jobs 2025