Etihad Airways Jobs – Reservation and Ticketing Agent

Website Etihad Airways

Job Description:

Receive and process routine customer requests, enquiries and address complaints by providing excellent customer service, to increase customer satisfaction and exploit eventual sales opportunities to increase revenues.

Job Responsibilities:

  • Work closely with supervisors to improve the execution of assigned activities
  • Provide customers with dedicated support according to policies and procedures to ensure compliance to regulations and risks mitigation
  • Support customers on a wide range of generic services following established policies and procedure to ensure customer needs are met in the most effective manner
  • Identify and highlight potential areas of improvement to support continuous improvement of service and/or operations
  • Receive and analyse complaints to ensure they are solved or addressed in the most effective manner
  • Coordinate and escalate complex or specialized enquiries to responsible teams to ensure ad hoc support is provided
  • Receive, process, and respond to daily enquiries on a wide range of services by providing timely and high quality support to internal / external customers to meet their requirement
  • Proactively perform a wide range of assigned and emerging activities to ensure compliance with the established standards and procedures and high level of customer service
  • Interact with internal teams to ensure consistent and reliable customer service
  • Track major customer complaints and report key issues to supervising colleagues

Job Requirements:

  • Minimum High School certification or anything above
  • No previous work experience required.

Job Details:

Company: Etihad Airways

Vacancy Type: Full Time

Job Location: Jeddah, SA

Application Deadline: N/A

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