Etihad Airways Jobs – Reservation and Ticketing Agent

Job Description:

Receive and process routine customer requests, enquiries and address complaints by providing excellent customer service, to increase customer satisfaction and exploit eventual sales opportunities to increase revenues.

Job Responsibilities:

• Work closely with supervisors to improve the execution of assigned activities
• Provide customers with dedicated support according to policies and procedures to ensure compliance to regulations and risks mitigation
• Support customers on a wide range of generic services following established policies and procedure to ensure customer needs are met in the most effective manner
• Identify and highlight potential areas of improvement to support continuous improvement of service and/or operations
• Receive and analyse complaints to ensure they are solved or addressed in the most effective manner
• Coordinate and escalate complex or specialized enquiries to responsible teams to ensure ad hoc support is provided
• Receive, process, and respond to daily enquiries on a wide range of services by providing timely and high quality support to internal / external customers to meet their requirement
• Proactively perform a wide range of assigned and emerging activities to ensure compliance with the established standards and procedures and high level of customer service
• Interact with internal teams to ensure consistent and reliable customer service
• Track major customer complaints and report key issues to supervising colleagues

Job Requirements:

• Minimum High School certification or anything above
• No previous work experience required.

Job Details:

Company: Etihad Airways

Vacancy Type: Full Time

Job Location: Jeddah, SA

Application Deadline: N/A

Apply Here

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