
Website Dis-Chem Pharmacies
Job Description:
Dis-Chem Pharmacies require the committed services of a Customer Consultant for their Liberty Promenade store in the Western Cape region. Interact with Dis-Chem’s customers, and provide them with the necessary information to address inquiries regarding products and services. Deal with, and help resolve any customer complaints and concerns
Job Responsibilities:
- Ensure Accurate Process of Transaction – TRMS – capturing and reporting
- Check card balances, card reports and/or statements for customers
- Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis
- Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items
- Manage stock control and shrinkage
- Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily
- Ensure effective internal communication (within customer service/benefits programme)
- Checkpoint reversals on statements
- Manage and report complaints and compliments through the customer service diary
- Ensure accurate data capturing and completion of documentation is done
Job Requirements:
- Proof of COVID-19 Vaccination Certificate
- Willing and able to work retail hours
- Strong communication and customer interaction skills
- At least 1-year experience in administration or public relations
- Computer literate – MS Office
- Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)
Job Details:
Company: Dis-Chem Pharmacies
Vacancy Type: Full Time
Job Location: Cape Town
Application Deadline: N/A
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