Citizens Bank Careers – Citizens Banker

Citizens Financial Group

Job Description:

Citizens Bankers are the face of the branch. You’ll get to know customers’ personal financial goals and recommend tailored solutions to meet their needs — like planning for the future, buying a home or opening a new credit card. Not only that, but you’ll also introduce customers to new, more efficient ways of banking online, through our award-winning mobile app and ATMS. Everyone in the branch environment thrives when you work together to meet individual and team goals. You can also take advantage of training, coaching and career planning to grow your career into branch management or another exciting role at Citizens.

Job Responsibilities:

  • Be the face of Citizens, presenting a professional, friendly and helpful appearance with every interaction
  • Acquire new customers through outbound phone checkups and in-store prospecting
  • Collaborate with your partners in Wealth, Mortgage and Business Banking to help customers with more complex financial needs
  • Contact customers to schedule time to discuss their personal financial goals
  • Work closely with new and existing customers to understand their financial needs and deepen relationships
  • Provide recommendations and assist customers with a wide array of financial solutions to satisfy their spending, saving, borrowing and investing needs
  • Help customers bank more efficiently using web, mobile and ATM banking
  • Provide financial education and services to customers to help them fit banking into their everyday lives
  • Comply with all financial policies and procedures, state and local laws and regulations

Job Requirements:

  • Meaningful work & relationships – You’ll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
  • Exceptional benefits – You’ll have access to medical and dental insurance, a 401K with corporate match, tuition assistance and discounts on student loan refinancing. You’ll also get a discount on thousands of gyms, studios and fitness centers.
  • Commitment to community – You’ll flourish in a diverse, friendly and supportive workplace that lets you give back to the community through volunteering and donating to causes that are important to you
  • Strong listening and customer service skills
  • Ability to effectively ask questions and identify needs to enhance the customer relationship
  • Commitment to building relationships through phone engagements
  • Comfortable with using digital technology to support the delivery of business goals
  • Ability to problem solve and provide solutions to customer issues
  • Ability to work branch hours, which can include weekends and evenings
  • If selected, candidates must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS).
  • Recognition & reward – You’ll see your hard work rewarded with financial incentives, promotions, growth and new opportunities
  • Training & development – You’ll grow your career through training, coaching, career planning and development that will enable you to branch off in any direction your talents and interests take you

Qualification & Experience:

  • High School degree or GED required
  • 2 years of sales and customer service experience
  • Ability to strengthen relationships with teammates, business partners and specialists through collaboration
  • Self-motivated, confident and ability to multitask effectively

Job Details:

Company: Citizens Financial Group

Vacancy Type: Full Time

Job Location: New York, NY

Application Deadline: N/A

Apply Here

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