Careers at Met Life – Enrollment Representative

Website MetLife

Job Description:

This role coordinates the development, planning, management, reporting, and execution of the onsite enrollment strategy for group customers. Also responsible for collaborating with partners in order to promote maximum employee education and enrollment, a customer-centric onsite experience, and achieve overall customer satisfaction during the second sale process.

Job Responsibilities:

  • Ensures MetLife Benefit Counselors are well trained and prepared to discuss key product features of customer-specific plan designs, promote call to action for enrollment and drive increased participation in the plans.
  • Coaches, mentors and evaluates individual Benefit Counselor performance to share onsite objectives and ensure expectations are met.
  • Partners with Voluntary Communication Specialists, Account Executives, and Service Team to develop and deliver moderately complex training materials for onsite resources.
  • Monitors case activity before, during, and after enrollments to validate high quality and consistent results.
  • Evaluates onsite results at the conclusion of each case in order to refine case strategies and to aid in future re-enrollment efforts.
  • Manages the delivery of onsite enrollment strategies while supporting various methodologies, enrollment procedures, print collateral, supply fulfillment, and event logistics in order to ensure maximum exposure, efficiency, and production in all areas of the enrollment process.

Job Requirements:

  • Life and Health License or agreement to obtain within first 3 months of employment
  • Strong knowledge of Microsoft Excel, Word & PowerPoint
  • Advanced understanding of product features and plan designs for all MetLife group products
  • Proficient communication and presentation skills – both in person and within a virtual environment
  • Strong knowledge of virtual platforms such as WebEx, Teams, 6Connex, vFairs
  • 5+ years of experience in insurance, preferably in employee benefits with focus on employee education and enrollment, marketing, sales or service.
  • Undergraduate degree required
  • Demonstrated ability to self-manage high volume of diverse work activities

Job Details:

Company: MetLife

Vacancy Type: Full Time

Job Location: Elkridge, MD, US

Application Deadline: N/A

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