British Embassy Job Vacancies – IT Service Delivery Officer

Website British Council

Job Description:

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Responsibilities

  • Log and report technical incidents of exams products, make improvement plan and take actions to mitigate technical incidents in exams delivery.
  • Support operations by continually providing feedback to Regional and Cluster IT Service Delivery colleagues suggesting improvements to delivery processes and
  • Support venue staff technicians in exams and products technical knowledge delivery, and support operation team (and IT Service Vendors where appropriate) in
  • Liaise with software/ application suppliers to submit technical issues and advise proper solutions to operation team, provide support to venue staff technicians and IT
  • Provides technical assistance leading up to and during CB / PB test delivery.
  • Provides technical support in venue sourcing, implementation of CBT products and digital systems, conduct troubleshooting of devices used in all Exams delivery

Job Requirements:

  • Understanding and experience of risk and compliance management
  • IT Skills (Troubleshooting in hardware and software, Solid knowledge in network, computer, operating systems)

Qualification & Experience:

  • Experience of and ability to deliver excellent standards of customer service
  • Experience in B2B / B2C customer service environment

Job Details:

Company: British Council

Vacancy Type: Full Time

Job Location: London, England, United Kingdom

Application Deadline: N/A

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