Bestbuy Jobs – Geek Squad Consultation Agent

Website Best Buy

Job Description:

As the first point of contact, Geek Squad Consultation Agents provide knowledgeable technology solutions and support, while maintaining a friendly, efficient check-in and check-out experience for customers requiring product or other technical assistance. They create and maintain a supportive, positive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members as needed. Agents display a genuine passion for and strive to resolve consumer electronic challenges.

Job Responsibilities:

  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
  • Monitoring queues and providing accurate status updates to customers.
  • Clearly communicate and partner with team members.
  • Providing positive, timely engagements with customers during the check-in and check-out process.
  • Understanding customer’s technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, and providing accurate time estimates for next steps.

Job Details:

Company: Best Buy

Vacancy Type: Full Time

Job Location: Bellingham, WA, US

Application Deadline: N/A

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