Job Description: As the first point of contact, Geek Squad Consultation Agents provide knowledgeable technology solutions and support, while maintaining a friendly, efficient check-in and check-out experience for customers requiring product or other technical assistance. They create and maintain a supportive, positive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members as needed. Agents display a genuine passion for and strive to resolve consumer electronic challenges. Job Responsibilities: Monitoring queues and providing accurate status updates to customers. Providing positive, timely engagements with customers during the check-in and check-out process. Understanding customer’s technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, and providing accurate time estimates for next steps. Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs. Clearly communicate and partner with team members. Qualification & Experience: Ability to prioritize and multi-task in a fast-paced environment Ability to work successfully as part of a team Ability to work a flexible schedule inclusive of holidays, nights and weekends Experience using and learning about customer electronics Job Details: Company: Best Buy Vacancy Type: Full Time Job Location: Downingtown, PA, US Application Deadline: N/A Apply Here instantcareers.net
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