American Airlines Internship For – Premium Customer Service Representative

Website American Airlines

Job Description:

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Job Responsibilities:

  • Know where to find answers and offer the right solution to guests at the right time
  • Promoting Admirals Club memberships and renewals
  • Proactively mitigating customer service failures and deficiencies
  • Boarding pass issuance, seat assignments, upgrades, day of and future date ticketing
  • Assisting guests in all areas of Premium Customer Services
  • Managing guest needs during off-schedule operations (IROPS) including rerouting travel itineraries
  • Able to go above and beyond to surprise and delight guests
  • Premium Customer Services Representatives are expected to take ownership
  • Comprehensive domestic and international ticketing functions
  • Remain current on policies and procedures, products, services, features, and marketing promotions
  • Help maintain a clean and professional work environment and strive to achieve and support department goals and objectives
  • Complete required training through all mediums (instructor-led and web-based)
  • Engage with guests in a caring and personalized manner
  • Thorough knowledge of all club and lounge membership and access policies
  • Providing operational support which may include meeting customers and assisting with connecting flights and boarding
  • Utilize opportunities to sell and market all products, services and membership types

Job Requirements:

  • Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
  • Able to attend training classes in Dallas/Fort Worth, Texas
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Strong organizational and administrative skills required
  • Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
  • Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
  • Bilingual language skills required in some locations
  • Must report to work on a regular and timely basis
  • Prior customer hospitality experience strongly preferred
  • Maintain a well-groomed and professional appearance
  • Ability to work irregular and/or extended hours, including weekends and holidays
  • Must be able to read, write, fluently speak and understand the English language
  • Service-oriented and self-motivated with a high level of professionalism
  • Excellent communication skills
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Qualification & Experience:

  • High school diploma or GED
  • PC experience preferred
  • Prior travel industry experience preferred

Job Details:

Company: American Airlines

Vacancy Type: Full Time

Job Location:  Los Angeles, CA, US

Application Deadline: N/A

Apply Here