American Airlines Career – Customer Service Agent

Website American Airlines

Job Description:

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Job Responsibilities:

  • Responds and assists during security and emergency situations.
  • Protects company property and revenue.
  • Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks.
  • May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions.
  • Meets and dispatches aircraft within established times.
  • Due to flight operations Customer Service Agents work shifts that include irregular and/or extended hours, weekends and holidays.
  • Depending on airport location this position may work in various weather conditions.
  • Promotes and sells air travel to the traveling public or freight forwarders.
  • Uses organizational skills to perform multiple tasks within a limited time period.
  • Provides for safe travel.
  • Interprets government rules and requirements for domestic and international travel or cargo shipments.
  • Provides assistance to distressed passengers and customers.
  • Follows internal/external policies and procedures.
  • Provides assistance with passenger check-in and cargo acceptance.
  • Is self-motivated and requires minimal supervision.
  • May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers.

Job Requirements:

  • Applicable valid driver’s license as required by local authorities
  • Bilingual language skills required in some locations
  • Must be authorized to work in the U.S.
  • Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • High school diploma or GED or international equivalent
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

Job Details:

Company: American Airlines

Vacancy Type: Full Time

Job Location: Los Angeles, California, US

Application Deadline: N/A

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