Job Description: Acts as Air Arabia’s ambassador; strives to achieve customers’ loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers’ experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company’s adopted policies and procedures. Job Responsibilities: Contributes to maximizing on-board revenue and “Charity Cloud” program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets. Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures). Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her. Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times. Administers first aid to passengers where necessary. Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly. Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft log book as per Air Arabia and GCAA/CAA adopted procedures. Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs. Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions. Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends “Briefing” to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc. Job Requirements: Fit to fly, has good general health, no serious medical conditions or chronic diseases. Training in First Aid, Safety and Emergency Procedures are an added value. Previous experience as a cabin crew in the Airlines is a must. Fluency in Arabic is preferred. Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus. Proficient in Microsoft Office. Capable of working in shift pattern and for extended working hours. Active cabin crew license is an advantage. Shows high flexibility and adaptability to frequent changes and busy schedules. Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs. Language: Must be fluent in Written and Spoken English. Job Details: Company: Air Arabia Vacancy Type: Full Time Job Location: Sharjah, AE Application Deadline: N/A Apply Here instantcareers.net
Instant Careers | Latest Jobs 2025