Job Description: Acts as Air Arabia’s ambassador; strives to achieve customers’ loyalty and to promote a positive corporate image, at all times, through enhancing the overall customers’ experience. Provides excellent customer service to all passengers whilst ensuring their safety and comfort are achieved throughout the complete flight cycle. Be ready and fit to operate ensuring productivity is in line with set measures and company’s adopted policies and procedures. Job Responsibilities: Instructs passengers on safety procedures to be followed ensuring their safety and comfort at all times. Provides constant excellent customer services to passengers by attending to their individual pre-bookings, requests and needs. Contributes to maximizing on-board revenue and “Charity Cloud” program by efficiently promoting the on-board meals, products and charity services and thereby achieves individual and team targets. Ensures proper and secure handling of cash and credit card payments received against individual sales and donations managed by him/her. Welcomes passengers and assists in their boarding formalities; enters necessary data into the aircraft log book as per Air Arabia and GCAA/CAA adopted procedures. Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding policies and procedures detailed in the Operations Manual and other relevant instructions. Informs Cabin Supervisor, Flight Crew and Captain, as appropriate, with any irregularities and malfunctions promptly. Ensures timely attendance, proper grooming, fitness and legality of self for the assigned flights. Attends “Briefing” to ensure acknowledgement of flight details, distribution of roles, targets, security checks, boarding, etc. Identifies areas of safety and security risks and partners with the Cabin Supervisor to take remedial action in accordance with the SOPs (Standard Operating Procedures). Administers first aid to passengers where necessary. Job Requirements: Previous experience as cabin crew or in a customer service role in the Airlines/Aviation/ or hospitality Industries shall be treated as an added value. Fresh graduates are encouraged to apply for this role. Proficient in Microsoft Office. Medically/ Physically fit to perform Cabin Crew duties Fluency in Arabic is preferred. Ability to swim with aid of a flotation device Age: Between 20 to 26 years Clear skin with no marks or tattoos that would be visible whilst wearing the cabin crew uniform Fit to fly, has good general health, no serious medical conditions or chronic diseases. Diploma or Higher Secondary Certificate is acceptable for this role; a diploma in Travel/ Tourism is a plus. Minimum Height: 160 cm (Female), 168 cm (Male) Training in First Aid, Safety and Emergency Procedures are an added value. Language: Must be fluent in Written and Spoken English. Weight: To be in proportion to Age and Height Job Details: Company: Air Arabia Vacancy Type: Full Time Job Location: Sharjah, AE Application Deadline: N/A Apply Here instantcareers.net
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