Job Description: Customer Service is our passion and as a customer success lead you will be solving the service needs of our customers and transportation partners, while ensuring the team is aligned on the highest priority tasks. Job Responsibilities: Action all inquiries (Financial, Product, Account Support) from internal and external stakeholders Risk board management, Monitor service failures and CSAT Ratings Address customer escalations and perform necessary follow up to ensure customer satisfaction Expected to perform day-to-day shipping activities for customers along with other duties as assigned Maintains a cooperative and professional work relationship with all stakeholders Create additional efficiencies, SOP’s, and Process improvements Review team service quality to ensure positive customer experience Address questions and provide further training to team members Identify Customer trends at a lane and load level consistently performing below margin targets Provides insight on process inputs to Operations Manager Job Requirements: Excellent verbal and written skills Prior logistics/freight experience Ability to balance attention to detail with swift execution Self starter & strong work ethic Bachelor's degree Strong team player Efficient, well organized, and able to handle a variety of duties simultaneously 2+ year of experience in customer service, operations, account management, or similar functions Job Details: Company: Uber Vacancy Type: Full Time Job Location: Chicago, IL, US Application Deadline: N/A Apply Here instantcareers.net
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