Job Description: The main purpose of this position is to ensure professional, polite and efficient service is rendered to customers at all times, by conducting regular call assessments and audits . Conduct call assessments checks to meet SLA’s; Job Responsibilities: Continually examine opportunities for quality improvements; Ensure accurate data capturing; Generate standard or custom reports summarizing business, financial, or economic data for review by managers, clients, and other stakeholders; Conduct quality audits and provide feedback to managers; Hold regular meetings with team leaders and agents; Attend and manage calibrations with operations teams and the client; Provide assessment feedback to the agents; Maintain library of model documents, templates, or other reusable knowledge assets; Take calls for a specified number of hours in order to keep one informed of the agents’ Job Requirements: At least 2 years call center experience in customer service or sales; Must have met your KPI targets for the past 3 months; Excellent interpersonal and communication skills; Experience in quality will be an added advantage High attention to detail and accuracy. Proficiency in Microsoft Office packages (Word, Outlook, Excel); Job Details: Company: WNS Global Services SA Vacancy Type: Full Time Job Location: Durban Application Deadline: N/A Apply Here instantcareers.net
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