Job Description: Team Leaders will manage different areas of operations in order to develop expertise in people leadership and tactical operations leadership. Leads a team of hourly non-management Partners. Job Responsibilities: Provides daily supervision and support for an assigned group of hourly Partners. Maintains an environment within the facility where Partners trust and respect their Leader and work together as a team to accomplish goals and objectives. Engages with Partners daily; clearly explains roles, expectations and performance measurements for each critical component that impacts business outcomes. Takes an active role in the development of Partners. Provides leaning and growth opportunities. Addresses performance that does not meet expectations. Maintains a clean, safe, pest-free, and well organized facility. Follows established SOPs and ensures Partners are trained and in compliance. Documents measures through SOPs in accordance with OSHA and H-E-B guidelines. Operates a team that consistently meets Customers- needs and expectations. Tracks, monitors & resolves customer complaints. Responsible for service recovery efforts. Identifies trends and provides feedback. Monitors and evaluates key performance indicators for both daily and weekly team performance; measure against goals, gets team buy-in and provides feedback to the team. Monitors and adjusts labor requirements to balance staffing levels and overtime costs while meeting daily facility performance expectations. Recognizes Partner achievements Majority of the time spent using independent judgment in making employment-related business decisions, or effectively recommend such decisions including but not limited to product and department related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding or otherwise engaged in resolving Partner-related matters. Job Details: Company: H-E-B Vacancy Type: Full Time Job Location: Houston, TX Application Deadline: N/A Apply Here instantcareers.net
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